FAQs: Discover Answers to Common Questions

  • "Freshly Printed, Just for You!"
    At SHARINGIFTS, every order is printed on demand—just for you. The moment you place your order, we fire up our printers to create your items fresh off the press. This ensures not only the highest quality but also a truly personalized touch for every customer.

    We don’t mass produce
    We craft your items with care and precision. Your patience during our 2–5 business day processing time allows us to create something special and uniquely yours.

    Thank you for supporting our made-to-order process—it's our way of delivering products with heart and intention.

    Processing Time
    Orders are typically processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

    Free Standard Shipping
    We proudly offer free standard shipping on all orders. Packages will be shipped via USPS Standard Shipping, with an estimated delivery time of 2–5 business days after processing. Please note that delivery times may vary based on your location and other factors such as weather or USPS service disruptions.

    Order Tracking
    Once your order has shipped, we will send you an email with a tracking number. You can use this number to track your package through the USPS website.

    Shipping to P.O. Boxes
    Yes, we ship to P.O. Boxes via USPS.

    Damaged or Lost Packages
    If your order arrives damaged or is lost in transit, please contact us at stayconnected@sharingifts.com with your order number and details about the issue. We will work with USPS to resolve the problem as quickly as possible. description

  • Yes, we offer a variety of customization options for our products. You can personalize items with names, messages, and designs. Please visit our “Event Services” page for more details.

  • We accept major credit cards:

    • Visa

    • Mastercard

    • AMEX

    • Discover

    • Apple Pay

    • Afterpay/Clearpay

    • Klarna

    • Automated Clearing House (ACH) (US merchants only)

    • PayPal (coming soon)

    Gift Cards

    • SHARINGIFTS Gift Cards

  • After the recipient receives their gift card, they can redeem it by purchasing products and entering the gift card code at checkout. They can apply the gift card to any physical, download, or service product. Customers can't use gift cards to buy subscription products.

    Gift cards apply to the order total, including tax, shipping, and any transaction fees. If the order total exceeds the gift card value, they'll pay the remaining amount using SHARINGIFTS’s supported payment methods or another gift card.

    If their order total is less than the gift card value, they can complete checkout without another payment method. The amount applied and remaining value displays in the gray box and in the order receipt.

  • At Sharingifts, we strive to provide high-quality, personalized products that bring joy to our customers. Due to the custom nature of our print-on-demand items, we have specific guidelines for returns and exchanges:

    1. Eligibility for Returns:

      • Items must be unused, unwashed, and in their original condition.

      • We accept returns within 30 days of the delivery date.

    2. Non-Returnable Items:

      • Personalized and custom-printed items are non-returnable unless they arrive damaged or defective.

      • Sale items and gift cards are also non-returnable.

    3. Damaged or Defective Items:

      • If your item arrives damaged or defective, please contact us within 7 days of receiving your order.

      • Provide a photo of the damaged or defective item along with your order number.

      • We will arrange for a replacement or issue a refund.

    4. Return Process:

      • To initiate a return, please contact our customer service team at stayconnected@sharingifts.com.

      • Include your order number and reason for the return.

      • We will provide you with a return shipment label once we approve your return.

    5. Refunds:

      • We will process refunds within 7 to 10 business days once we receive the returned item.

      • The original payment method will receive the refund.

    6. Exchanges:

      • We do not offer direct exchanges. If you need a different size or color, and items meet Eligibility for Returns (see option 1 above), please return the original item and place a new order.

    Thank you for shopping with Sharingifts! If you have any questions or need further assistance, please contact our customer service team at stayconnected@sharingifts.com, and we will be more than delighted to assist you with any of your inquiries.